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web customer satisfaction

Usability is the first step in web customer satisfaction. Satisfaction is paramount to customer retention and customer loyalty! .....For a moment, forget that you have a web site. Instead, think like a web user.... You just entered a search term in your favorite search page and picked a link that looked promising. The page loads slowly, but the link looked good, so you wait.

Improving usability and your site's "Web Customer Satisfaction" impact, starts well before the first glance. Wow, one strike against "customer loyalty" even before the first peek!

Is your site's usability hurting customer satisfaction and customer loyalty? Request the sparsi web services' Free Mini Site Review.

Avoid Confusion

The page opens and you eagerly look for the answer you have in mind. However, you find yourself asking questions.. what is the main topic of this page, where is the main navigation, is that image a link? You're confused from things that don't matter and you're losing time from the original purpose of the search.

Web customer satisfaction? Not at first glance with our imaginary site. In less than 60 seconds; two strikes against it. Are we building customer loyalty yet? Don't let this happen to your site.

               Don't forget to schedule your Free Mini Site Review!

Usability builds web customer satisfaction and loyalty

Remember, your visitor is not as familiar with your site as you. Make it easy to use the site. "Don't Make Me Think" says author Steve Krug. His number one rule in website usability.

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sparsi web services:   an outreach support group

We want to provide low cost web services to small nonprofits and churches. If you are interested in contributing to the sparsi web services program, drop us a note and let us know what you would like to do. Anything you can do is important! If it is not with sws, then check out volunteer match. You can make a difference!

Thanks, drop me note if you want to help.  email link:
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